FAQs

Please contact us to get the latest information on your desired trip.

No, we do not charge any extra fees. The listed price is the price you pay including tax.

We understand that you may not have a printer handy when you’re traveling so it is not necessary to bring a copy of your ticket with you. We will only ask for the name the booking was placed in on arrival.

Not much, remember our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season and a day pack to carry extra snacks and water.

Wear whatever is comfortable. It is recommended to have a pair of comfy boots or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable.

You must get in touch with us 72 hours ahead of your scheduled tour for a full refund. Within 72 hours you will assess up to 30% of the Tour Price as termination fee. There are no refunds for cancellations within 24 hours of your tour, or if you decide not to show up.

Please check our Terms & Conditions in more details:
https://soytravel.jp/terms-conditions/

Yes, you must book in advance. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

We do tours in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be cancelled or postponed. You will be notified the week of your trip if there are changes due to weather.
If you feel that you are unable to attend because of the weather just get in touch with us (email: japantrip@soytravel.jp)and let us know, we’ll normally be able to reschedule you to another date.